BlueParrott Updater – Error Codes

Find:

Code: 0 – Success

The operation was executed successfully.

Code: -1 – Unknown error

Unexpected error occurred, please contact BlueParrott support.

Code: -4 – User interrupted

Operation interrupted or cancelled.

Code: -5 – Forbidden in offline mode

Requires online activity to work.

Code: -10 – DLL dependency missing

Some dependency files are missing; please try using the BlueParrott Updater installer to repair your product.

Code: -13 – Certificate installation failed

Certificate installation failed. If the problem persists, please contact BlueParrott support.

Code: -14 – Server connection failed

Cannot reach the server. Please check your internet connection.

Code: -15 – Server operation failed

The server responded with an error or the connection was disrupted. Please check your internet connection or try again later.

Code: -16 – Read DB failed

Data read failed; please clear cache.

Code: -20 – Load devices failed

Unexpected error, please contact BlueParrott support.

Code: -21 – Access violation

Unexpected error, please contact BlueParrott support.

Code: -22 – Read PS key failed

Unexpected error, please contact BlueParrott support.

Code: -23 – Write PS key failed

Unexpected error, please contact BlueParrott support.

Code: -24 – Read HID data failed

Unexpected error, please contact BlueParrott support.

Code: -25 – Get device name failed

Unexpected error, please contact BlueParrott support.

Code: -26 – Get firmware version failed

The device isn't responding. Check that it's securely connected and powered on, or reconnect it and try again.

Code: -27 – Get device HID interface numbers failed

Unexpected error, please contact BlueParrott support.

Code: -28 – Get device USB info failed

Unexpected error, please contact BlueParrott support.

Code: -30 – Get device remove processing failed

Unexpected error, please contact BlueParrott support.

Code: -101 – Unknown error

Unexpected error, please contact BlueParrott support.

Code: -102 – Database unavailable

Try uninstalling and reinstalling the BlueParrott Updater. If the issue continues, contact support.

Code: -103 – Unknown operating system

Your Windows version is not supported. See supported versions in the About tab.

Code: -104 – Data server error

Unexpected error, please contact BlueParrott support.

Code: -105 – Invalid data

Please clear cache. If issue persists, contact support.

Code: -106 – Switch to DFU mode failed

Unexpected error, please contact BlueParrott support.

Code: -107 – Serialization failed

Unexpected error, please contact BlueParrott support.

Code: -108 – Device not found

Unexpected error, please contact BlueParrott support.

Code: -109 – Device model not found

Unexpected error, please contact BlueParrott support.

Code: -110 – Device reconfiguring failed

Unexpected error, please contact BlueParrott support.

Code: -111 – Device downloading failed

Ensure the device is securely connected and remains connected throughout the firmware update.

Code: -112 – Device verifying failed

Unexpected error, please contact BlueParrott support.

Code: -113 – Core configuration not found

Please clear cache. If issue persists, contact support.

Code: -114 – Driver not found

Cannot reach server. Please check your internet connection.

Code: -115 – Driver file corrupted

Please clear cache. If issue persists, contact support.

Code: -116 – Driver installer missing

Please clear cache. If issue persists, contact support.

Code: -117 – Driver installer error

Unexpected error, please contact BlueParrott support.

Code: -118 – Driver installation failed

Unexpected error, please contact BlueParrott support.

Code: -119 – Firmware not found

Please clear cache. If issue persists, contact support.

Code: -120 – Firmware file corrupted

Unexpected error, please contact BlueParrott support.

Code: -121 – Firmware file missing

Unexpected error, please contact BlueParrott support.

Code: -123 – Upgrade in progress

Another firmware update is already in progress. If no devices appear to be updating, restart the app and try again.

Code: -124 – No active upgrade

A cancellation cannot be applied to a process that hasn't started.

Code: -125 – Device upgrade not supported

Upgrade is not supported for the selected device.

Code: -126 – Not compatible devices for upgrade

Your device is not supported for update. See supported devices in the About tab.

Code: -127 – Upgrade aborted

Upgrade was cancelled by the user.

Code: -128 – Battery level insufficient

Please charge your device to at least 25% before starting the firmware update.

Code: -130 – Device settings read failed

Unexpected error, please contact BlueParrott support.

Code: -131 – Device configuration read failed

Unable to read the device's configuration. Ensure it's securely connected and powered on, or reconnect it and try again.

Code: -132 – Device configuration write failed

Unable to write the device's configuration. Ensure it's securely connected and powered on, or reconnect it and try again.

Code: -133 – Device configuration read in progress

Device communication is in progress; please wait.

Code: -134 – Device configuration write in progress

Device communication is in progress; please wait.

Code: -135 – Device configuration invalid format

Unexpected error, please contact BlueParrott support.

Code: -137 – Device configuration invalid version

Please update your device firmware before making configuration changes.

Code: -138 – Device configuration failed

Unexpected error, please contact BlueParrott support.

Code: -139 – Device configuration interrupted

Do not attach or detach additional headsets while performing configuration changes.

Code: -140 – Device configuration partial success

Unexpected error, please contact BlueParrott support.

Code: -150 – Device service operation cancelled

Operation was cancelled by user.

Code: -152 – Failed to read device HID data

Unexpected error, please contact BlueParrott support.

Code: -201 – Unknown error

Unexpected error, please contact BlueParrott support.

Code: -202 – Certificate not installed

Unexpected error, please contact BlueParrott support.

Code: -203 – Invalid server response

Unexpected error, please contact BlueParrott support.

Code: -204 – Server not available

Cannot reach the server. Please check your internet connection and ensure it isn’t blocked by a firewall or antivirus software.